This Privacy Policy explains how personal information of users located in Canada is collected, used, stored, disclosed, and protected in connection with the Victoria casino and betting services (the “service”). By accessing or using the service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, use of the service should be discontinued.
This Privacy Policy applies to all personal information collected through the service, the official website, and related communication channels. It does not apply to third-party websites, applications, or services that may be linked from the platform.
1. Legal Framework
The company operates in accordance with Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including substantially similar statutes in Quebec, Alberta, and British Columbia. Where provincial law applies and provides greater protection than federal law, the stricter standard is applied.
Users in Ontario should be aware that certain gaming-related data may also be subject to provincial gaming regulations administered by the Ontario Lottery and Gaming Corporation (OLG) or other applicable regulatory bodies.
2. Information Collected
Personal information is collected only to the extent necessary to provide the service, meet legal obligations, and maintain account security. The categories of information that may be collected include:
- Identification data: full name, date of birth, and government-issued identification details required for account verification and age confirmation.
- Contact data: email address, mailing address, and telephone number provided during registration or through subsequent communications.
- Account data: username, account history, transaction records, and correspondence related to the account.
- Technical data: IP address, browser type, device identifiers, session duration, and cookie data collected automatically when the website is accessed.
- Verification data: documents submitted to confirm identity, address, or source of funds in accordance with applicable anti-money-laundering requirements.
Sensitive personal information is not collected beyond what is required by law or directly necessary for account management and regulatory compliance.
3. Use of Personal Information
Personal information collected in connection with the service may be used for the following purposes:
- To create, verify, and maintain user accounts in accordance with applicable account requirements and verification procedures.
- To comply with legal and regulatory obligations, including age verification, identity checks, and anti-money-laundering procedures.
- To respond to inquiries, complaints, and support requests submitted through available contact channels.
- To detect, investigate, and prevent fraudulent activity, unauthorized access, or other conduct that violates applicable Terms and Conditions or legal requirements.
- To send service-related communications, including account notifications, policy updates, and security alerts. Contact information is not used for unsolicited marketing without explicit user consent.
- To analyze aggregated, anonymized usage data for the purpose of improving service reliability and security. This analysis does not identify individual users.
4. Cookies and Tracking Technologies
The website uses cookies and similar tracking technologies to maintain session integrity, remember user preferences, and collect technical usage data. Cookies do not contain payment information or government identification details.
Browser settings may be configured to refuse cookies or to provide alerts when cookies are being sent. Disabling cookies may affect the functionality of certain features of the website. Tracking technologies are not used to build behavioral profiles for sale to third parties.
5. Disclosure of Personal Information
Personal information is not sold, rented, or traded to third parties. Personal information may be disclosed in the following limited circumstances:
- To service providers engaged to perform functions on behalf of the company, such as identity verification, payment processing, or technical infrastructure, where those providers are bound by confidentiality obligations and are prohibited from using personal information for any other purpose.
- To regulatory authorities, law enforcement agencies, or courts when required by applicable law, court order, or regulatory demand.
- To successor entities in the event of a merger, acquisition, or transfer of business assets, provided that the receiving entity agrees to handle personal information in a manner consistent with this Privacy Policy.
All third parties that receive personal information are required to maintain appropriate security standards and to use the data solely for the purposes for which it was disclosed.
6. Data Retention
Personal information is retained for as long as the user account remains active and for such additional period as is required by applicable law or regulatory obligation. When personal information is no longer required, it is deleted or anonymized in a secure manner.
Account records, transaction histories, and verification documents may be retained for a minimum period following account closure in accordance with anti-money-laundering legislation and gaming regulations applicable in the relevant jurisdiction.
7. Data Security
Technical and organizational measures are applied to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and periodic security reviews.
No method of electronic transmission or storage is completely secure. While reasonable steps are taken to protect personal information, absolute security cannot be guaranteed. In the event of a data breach that poses a real risk of significant harm, affected users and the Office of the Privacy Commissioner of Canada will be notified as required by law.
8. User Rights
Canadian residents have the following rights with respect to their personal information held in connection with the service:
- Right of access: the right to request confirmation of whether personal information is held and to obtain a copy of that information.
- Right of correction: the right to request correction of inaccurate or incomplete personal information.
- Right of withdrawal of consent: where processing is based on consent, the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
- Right to complain: if a user believes that privacy rights have been violated, a complaint may be filed with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca. Residents of Quebec may contact the Commission d’accès à l’information. Residents of British Columbia may contact the Office of the Information and Privacy Commissioner for BC. Residents of Alberta may contact the Office of the Information and Privacy Commissioner of Alberta.
To exercise any of the above rights, a written request should be submitted through the available contact channels. A response will be provided within the timeframe required by applicable law, and in no case later than 30 days from receipt of a verifiable request. Identity verification may be required before a request is processed.
9. Changes to This Privacy Policy
This Privacy Policy may be updated at any time. Material changes will be communicated to registered users by email or by a notice posted on the website prior to the change taking effect. Continued use of the service following notification of a change constitutes acceptance of the revised Privacy Policy.
The current version of this Privacy Policy is effective as of the date indicated at the top of this document.
10. Contact Information
For questions, concerns, or requests related to this Privacy Policy, contact the designated privacy contact of the company in writing. Receipt of the inquiry will be acknowledged and a substantive response will be provided within the applicable legal timeframe.
All privacy-related communications should be directed to the designated privacy contact. For matters unrelated to data protection, including account disputes or technical support, the appropriate support channel listed on the Contact page should be used.